Delete your Connect Lettings account

This page explains how to delete your account in the Connect Lettings app, published by Connect Lettings Limited, and what happens to your data. It applies to landlord and tenant accounts alike.

Option 1: in the app (immediate)

Open the Connect Lettings app and sign in.
Open Profile by tapping the circle with your initials at the top of the Dashboard or Tenancies screen.
Scroll to the bottom and tap Delete my account.
Read the confirmation, which lists what we have to keep, and confirm. You may be asked for your password, or to sign in with Google or Apple again, to prove it is you.

Your account is deleted straight away and you are signed out.

Option 2: by email (if you no longer have the app)

Email support@connectlettings.com with “Delete my account” in the subject line, from the email address your account uses. We check that the request comes from the account holder before we act, and we reply within one month.

What is deleted

Your sign-in and your profile: name, email address, phone number and address.
Your link to your tenancies.
Your conversations with Letti, the in-app assistant.

Account data is permanently deleted or anonymised within 30 days. Backups are overwritten within 35 days.

What we keep, and why

A tenancy record is shared between a landlord and a tenant, and the law requires some of it to be kept after either of them leaves. We keep only what that requires:

Tenancy and financial records, inventories, photographs, signed agreements, repair records and messages: up to 6 years after the tenancy ends.
Invoices and payment records: 6 years from the end of the financial year, as company and tax law requires.
Right to Rent records: the length of the tenancy plus 12 months.
The record that you accepted our terms (the version and the date): 6 years after your account is closed.

When a retention period ends, names, email addresses and phone numbers on a tenancy record are replaced with “[erased]”. The dates and figures stay, because the other party still needs an intact rent and tax history. The full rules are in our Privacy Policy, sections 6 and 7.

Deleting some data but keeping your account

To ask us to delete particular information without closing your account, email support@connectlettings.com and tell us what you want removed. We reply within one month.